This privacy notice tells you what to expect me to do with your personal information. 

• Contact details
• What information I collect, use, and why
• Lawful bases and data protection rights
• Where I get personal information from
• How long I keep information
• Who I share information with
• How to complain

 Contact details

Telephone:  07884199594

Email:  Rebecca.Stockley@rocksolidcounselling.co.uk

What information I collect, use, and why

I collect or use the following information to provide counselling services:

• Name, address and contact details
• Gender
• Date of birth
• Emergency contact details
• Health information (GP surgery, including medical conditions, allergies, medical requirements and medical history, if relevant)
• Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions). This information may be collected for those clients that I attend Home Visits for as part of a risk assessment.
• Payment details (including card or bank information for transfers and direct debits)
• Records of meetings and decisions (notes will be stored in a locked box)
• Call recordings (Any telephone phone conversations between sessions will be briefly documented)

I also collect the following information to provide client care and Counselling services:

• Racial or ethnic origin
• Religious or philosophical beliefs (this may be important in the counselling process, should client wish to discuss any spiritual or philosophical issues – this will be optional and guided by what the client wishes to disclose and discuss)
• Health information (only information if it is relevant to the counselling process).

I collect or use the following information for safeguarding or public protection reasons:

• Name, address and contact details
• Emergency contact details
• Health information (GP surgery, including medical conditions, allergies, medical requirements and medical history)
• Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
• Records of meetings and decisions

I also collect the following information for safeguarding or public protection reasons:

• Racial or ethnic origin
• Religious or philosophical beliefs
• Health information

I collect or use the following personal information to comply with legal requirements:

• Name
• Contact information
• Health and safety information (This will be included in risk assessments, especially for home visits)
• Financial information
• Safeguarding information

I also collect the following information to comply with legal requirements:

• Racial or ethnic origin
• Religious or philosophical beliefs
• Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask myself for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask me to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask me to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that I transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When I use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact myself using the contact details at the top of this privacy notice.

My lawful bases for the collection and use of your data

My lawful bases for collecting or using personal information to provide client services, are:

• Consent - I have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – I have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – I have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

My lawful bases for collecting or using personal information for safeguarding or public protection reasons are:

• Consent – I have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – I have to collect or use your information so I can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

My lawful bases for collecting or using personal information to comply with legal requirements are:

• Consent – I have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – I have to collect or use your information so I can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or well-being is at urgent or serious risk. This includes an urgent need for life-sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Where I get personal information from

• Directly from you

How long I keep information

I keep your personal information for as long as necessary to fulfil the purposes outlined in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).  No purpose in this notice will require me to keep your personal information for longer than 3 years.

When I have no ongoing legitimate business need to process your personal information, I will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives) then I will securely store your personal information and isolate it from any further processing until deletion is possible. 

Who I share information with

Others I potentially share personal information with are:

• Other health providers (eg GPs and consultants)
• Organisations I need to share information with for safeguarding reasons
• Emergency services
• Organisations I am legally obliged to share personal information with.

 NB. I will not share your personal information with any third parties unless I have your permission or have a legal obligation to do so.

Duty of confidentiality

I am subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

• you’ve provided me with your consent (I have taken it as implied to provide you with care, or you have given it explicitly for other uses);
• I have a legal requirement (including court orders) to collect, share or use the data;
• on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
• If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
• If in Scotland – I have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny processes.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how I’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

1 September 2024